One price for the whole platform
Plans differ by how many members you hold and how much of our time you need. They never differ by feature — the smallest organisation on Metrolo gets the same fifteen modules as the largest.
Chapter
Single chapters and smaller associations
£249
per month, billed annually
The whole platform for an organisation with one committee and a membership you could fit in a lecture theatre.
- Up to 1,000 member records
- 5 admin accounts
- All fifteen modules
- Your own domain and branding
- Email support, next business day
Association
Alumni associations and professional bodies
£549
per month, billed annually
For an organisation running chapters, paid events and a renewal cycle at the same time, with more than one person administering it.
- Up to 10,000 member records
- 20 admin accounts with custom roles
- All fifteen modules
- Email campaigns from your verified domain
- Priority support and a named contact
Institution
Universities and national bodies
Custom
quoted per deployment
Larger rolls, an existing database to migrate, procurement to satisfy, and usually an opinion about where the servers live.
- Unlimited member records
- Unlimited admin accounts
- Deployment in your own infrastructure or region
- Data migration from your current system
- Uptime SLA and a security review pack
Prices are indicative and exclude VAT. Every deployment is single-tenant, so hosting and one-off data migration are quoted alongside your plan — we would rather show you a real number than a starting-from one.
What each plan actually changes
Scale and service. That is the whole difference.
| Feature | Chapter | Association | Institution |
|---|---|---|---|
| Scale | |||
| Member records | 1,000 | 10,000 | Unlimited |
| Member records | 1,000 | 10,000 | Unlimited |
| Member records | 1,000 | 10,000 | Unlimited |
| Admin accounts | 5 | 20 | Unlimited |
| Admin accounts | 5 | 20 | Unlimited |
| Admin accounts | 5 | 20 | Unlimited |
| Custom roles and permissions | Standard roles | ||
| Custom roles and permissions | Standard roles | ||
| Custom roles and permissions | Standard roles | ||
| Chapters and user groups | |||
| Chapters and user groups | |||
| Chapters and user groups | |||
| Platform | |||
| All fifteen modules | |||
| All fifteen modules | |||
| All fifteen modules | |||
| Single-tenant database | |||
| Single-tenant database | |||
| Single-tenant database | |||
| Your own domain and branding | |||
| Your own domain and branding | |||
| Your own domain and branding | |||
| Public website and CMS | |||
| Public website and CMS | |||
| Public website and CMS | |||
| Deployment in your own infrastructure | On request | ||
| Deployment in your own infrastructure | On request | ||
| Deployment in your own infrastructure | On request | ||
| Money | |||
| Offline payments and approval queue | |||
| Offline payments and approval queue | |||
| Offline payments and approval queue | |||
| Gross and net ledger | |||
| Gross and net ledger | |||
| Gross and net ledger | |||
| Membership plans and packages | |||
| Membership plans and packages | |||
| Membership plans and packages | |||
| Fundraising campaigns | |||
| Fundraising campaigns | |||
| Fundraising campaigns | |||
| Data protection | |||
| Audit log | |||
| Audit log | |||
| Audit log | |||
| Member export and erasure | |||
| Member export and erasure | |||
| Member export and erasure | |||
| Versioned policies and re-consent | |||
| Versioned policies and re-consent | |||
| Versioned policies and re-consent | |||
| Security review pack | On request | ||
| Security review pack | On request | ||
| Security review pack | On request | ||
| Service | |||
| Onboarding and first-run setup | |||
| Onboarding and first-run setup | |||
| Onboarding and first-run setup | |||
| Data migration from your current system | Quoted | Quoted | Included |
| Data migration from your current system | Quoted | Quoted | Included |
| Data migration from your current system | Quoted | Quoted | Included |
| Support | Next business day | Priority | Priority + SLA |
| Support | Next business day | Priority | Priority + SLA |
| Support | Next business day | Priority | Priority + SLA |
| Uptime SLA | |||
| Uptime SLA | |||
| Uptime SLA | |||
Metrolo takes no percentage of the dues, ticket sales or donations you collect. What your payment provider charges is between you and them — we just record the gross and the net so your accounts reconcile.
Pricing questions
The ones that come up on every first call.
Is every module included on every plan?
Yes. The plans differ by scale and service, never by feature. A smaller organisation gets the same directory, events, dues, fundraising, elections and audit tooling as the largest one — there is no module locked behind an upgrade.
Is every module included on every plan?
Yes. The plans differ by scale and service, never by feature. A smaller organisation gets the same directory, events, dues, fundraising, elections and audit tooling as the largest one — there is no module locked behind an upgrade.
Is every module included on every plan?
Yes. The plans differ by scale and service, never by feature. A smaller organisation gets the same directory, events, dues, fundraising, elections and audit tooling as the largest one — there is no module locked behind an upgrade.
What does onboarding involve?
Provisioning your deployment, pointing your domain at it, configuring your organisation's identity and modules, importing your existing member data, and setting up the roles your committee actually uses. It is quoted separately because the size of the import varies enormously.
What does onboarding involve?
Provisioning your deployment, pointing your domain at it, configuring your organisation's identity and modules, importing your existing member data, and setting up the roles your committee actually uses. It is quoted separately because the size of the import varies enormously.
What does onboarding involve?
Provisioning your deployment, pointing your domain at it, configuring your organisation's identity and modules, importing your existing member data, and setting up the roles your committee actually uses. It is quoted separately because the size of the import varies enormously.
Can we migrate from our current system?
Usually. If you can export members, events and payment history as CSV or SQL, we can map it. We will look at a sample before quoting so nobody is guessing.
Can we migrate from our current system?
Usually. If you can export members, events and payment history as CSV or SQL, we can map it. We will look at a sample before quoting so nobody is guessing.
Can we migrate from our current system?
Usually. If you can export members, events and payment history as CSV or SQL, we can map it. We will look at a sample before quoting so nobody is guessing.
What happens if we go over the member limit?
We talk to you before anything changes. Nothing gets switched off and no member is locked out — the limit is a pricing boundary, not a technical one.
What happens if we go over the member limit?
We talk to you before anything changes. Nothing gets switched off and no member is locked out — the limit is a pricing boundary, not a technical one.
What happens if we go over the member limit?
We talk to you before anything changes. Nothing gets switched off and no member is locked out — the limit is a pricing boundary, not a technical one.
Are payment processing fees included?
No. Whatever your bank or payment provider charges is between you and them; Metrolo records both the gross and the net so your accounts reconcile. Metrolo takes no percentage of what you collect.
Are payment processing fees included?
No. Whatever your bank or payment provider charges is between you and them; Metrolo records both the gross and the net so your accounts reconcile. Metrolo takes no percentage of what you collect.
Are payment processing fees included?
No. Whatever your bank or payment provider charges is between you and them; Metrolo records both the gross and the net so your accounts reconcile. Metrolo takes no percentage of what you collect.
Can we cancel and take our data with us?
Yes. It is your database. On request we provide a full export of every table plus your uploaded files, in a format you can load somewhere else.
Can we cancel and take our data with us?
Yes. It is your database. On request we provide a full export of every table plus your uploaded files, in a format you can load somewhere else.
Can we cancel and take our data with us?
Yes. It is your database. On request we provide a full export of every table plus your uploaded files, in a format you can load somewhere else.
Get a number for your organisation
Tell us your member count, whether you have data to migrate and where you want it hosted. We will come back with a real quote, not a range.